Last updated: September 6th, 2024
Introduction
At Navroh, we want you to be 100% delighted with your purchase. If for any reason you are dissatisfied, we provide a fair and simple returns and refunds process. This policy specifies the criteria, processes, and time periods for returning items and collecting refunds.
Eligibility for returns
You can return a product within 3 days after receipt. To be eligible for a return, the goods must be in its original condition, including all tags, labels, and packing.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at navroh25@gmail.com with your order number, reason for return, and whether you’d like a refund, replacement, or exchange.
- Return Merchandise Authorization (RMA): We’ll provide you with an RMA number, which must be included with your returned product.
- Packaging and Shipping: Carefully package the product in its original packaging, if possible, and ship it to our address: Navkar Fashion, Canal Road, Baraut.
Refund Process
Once we receive your returned product, we’ll process your refund within 5-7 business days. Refunds will be issued in the original payment method.
Refund Amount
You will get a full refund for the purchase price, less any shipping fees. If you got a discount or promotion, your refund will be adjusted proportionately.
Fees and costs
You are responsible for the cost of return postage. We recommend utilizing a trackable delivery option and recording your return tracking number.
Specific product requirements.
Certain items may have particular return requirements, such as:
Handloom items: Due to the nature of handloom products, we may request extra paperwork or inspection before completing a refund.
Customized items are not returnable, unless there is a manufacturing issue.
Exceptions
The following goods are not eligible for return:
Final Sale Items: Products labeled “final sale” or “non-returnable” cannot be returned.
Customer Support
If you have any questions or reservations concerning our return and refund policy, please do not hesitate to contact us.
Navkar Fashion Canal Road, Baraut Email address: navroh25@gmail.com
Changes to Policy
We retain the right to change or alter our Refunds and Returns Policy at any moment, without previous warning. Your continued use of the Website following any changes to this policy constitutes your acceptance of the amended policy.
By buying at Navkarfashion.in, you accept that you have read, understood, and agree to be bound by the Refunds and Returns Policy.